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Aminova is the operating system for optimization clinics — longevity, TRT and hormone, peptide, GLP-1 medical weight loss, functional and integrative medicine, men's and women's health, IV therapy, regenerative and sports medicine, and med spas with a wellness arm. It combines charting, compliant e-prescribing, labs, inventory, memberships, and a branded patient app in one platform. Practices that aren't prescribing yet can begin on the Start-up plan and grow into the clinical modules later.

Yes, two ways. You can explore a self-guided demo of the app at app.aminova.health/demo, no call required. Or book a 30-minute video walkthrough where our team configures the platform around your specialty — TRT, peptides, GLP-1, or functional medicine — and answers your questions. There is no pressure or obligation either way. Booking starts on the Talk to Sales page.

Book a walkthrough and tell us what you run today. During onboarding we migrate your patients, protocols, and history into Aminova, so you are not starting from scratch. The exact steps depend on what your current system can export, so the migration is scoped on a call with your team. Most clinics go live in days.

Patients, protocols, and treatment history are migrated during onboarding, so your charts, care plans, and past records come with you. Because every legacy EMR exports differently, the exact fields and formats are scoped on a call against what your current system can actually produce. Book a walkthrough and bring the name of your current EMR — that is usually enough to size the import.

Most clinics go live in days. Onboarding covers account setup, data migration, and configuring the platform around how your clinic actually runs. One item can take longer: controlled-substance prescribing requires each prescriber to complete EPCS enrollment — DEA identity proofing and two-factor setup — before they can send controlled prescriptions, so plan for that step separately. Your timeline is confirmed on the walkthrough call.

Yes, a one-time onboarding fee that varies by plan: $300 on Start-ups, $500 on Solo, $750 on Duo, $1,000 on Core, and $1,500 on Growth. Enterprise onboarding is scoped custom. After that, the subscription is one flat monthly fee per tier — never per-provider — with unlimited support staff on every plan.

Onboarding is a one-time, guided setup covered by your plan's onboarding fee. We configure the platform around how your clinic runs, migrate your patients, protocols, and history, and train your team. Because every clinic is different, the specifics — data sources, workflows, team roles — are agreed on the walkthrough call before anything starts.

Yes. Training is part of the one-time onboarding, and every plan includes unlimited non-prescribing staff, so your whole team can be set up without the price moving. After go-live, support depends on your plan: email support on Solo, same-day on Duo, priority on Core, a dedicated account manager on Growth, and 24/7 support on Enterprise. A self-serve video and help-doc library, Aminova University, is coming soon.

It is a 30-minute video walkthrough over Zoom, tailored to your specialty. You will see prescribing, labs, memberships, and your own white-labeled patient app in one system, configured to reflect how your clinic runs. Enter your work email on the Talk to Sales page, pick a time, and we send the meeting link. No pressure and no obligation — you decide afterward.

No. There are no long-term contracts on any plan. Pricing is a flat monthly fee per tier plus a one-time onboarding fee, and it never bills per provider. Separately, Aminova signs a Business Associate Agreement (BAA) with every clinic as part of getting started — that applies on every plan, including Start-ups.

Yes. The Start-up plan at $99/mo covers the practice-management side — booking, charting, intake and consents, memberships, payments, inventory, and secure messaging — without the clinical modules like e-prescribing, labs, and telehealth. It fits new cash-pay, treatment-led practices, most often med spas and aesthetics. When you add weight loss or hormones, you move to Solo at $199/mo. Same system, nothing to migrate, switch whenever you're ready.

Prescribing setup is part of onboarding. Every prescription is provider-signed, and live electronic routing to pharmacies activates once a certified e-prescribing network is connected for your clinic. Controlled substances take an extra per-prescriber step: EPCS enrollment with DEA identity proofing and two-factor authentication, and each provider prescribes only as themselves under their own credentials. Raise it on the walkthrough call and we will map the timeline for your prescribers.

Yes. Your data stays yours and is exportable at any time — while you are a customer and if you decide to leave. Combined with no long-term contracts on any plan, you are never locked in, and you can evaluate Aminova knowing your patient records remain under your control.

Every plan is one flat monthly fee. Solo is $199/mo for one prescriber, Duo is $379/mo for up to two, Core is $599/mo for up to three, and Growth is $949/mo for up to five. All include unlimited patients and unlimited support staff. There is also a $99/mo Start-up plan for practices that are not prescribing yet, and custom Enterprise pricing for eight or more prescribers or multiple locations. Each tier adds a one-time onboarding fee.

No. Your tier is set by how many prescribing providers you have, and the fee stays flat within that tier — Solo covers one prescriber, Duo up to two, Core up to three, Growth up to five. Non-prescribing staff — front desk, medical assistants, nurses — are unlimited and free on every plan, so adding to your team never moves the price. Most clinic software bills around $300 per provider per month; Aminova deliberately does not.

No. Every tier includes unlimited patients, and Aminova takes no per-transaction fee and no percentage of your revenue — you keep 100% of what you earn. The flat monthly fee plus the one-time onboarding fee is the entire cost of the platform, including ongoing updates and support.

Onboarding and training is a single one-time charge: $300 on the Start-up plan, $500 on Solo, $750 on Duo, $1,000 on Core, and $1,500 on Growth. Enterprise onboarding is scoped with you on a call. It never recurs — after that, you pay only the flat monthly fee for your tier plus any add-ons you choose.

Count your prescribing providers — the doctors, NPs, and PAs who prescribe. One prescriber is Solo, two is Duo, three is Core, and up to five is Growth; a sixth and seventh prescriber on Growth are $125/mo each. At eight or more prescribers, or multiple locations, you move to Enterprise. Support staff never count toward the limit. If you are between tiers, book a walkthrough and we will confirm the tier together.

The AI Scribe is included with Duo and every tier above it. On Solo it is a $100/mo add-on. It drafts the SOAP note from the visit; your provider reviews, edits, and signs every note — the scribe never files anything on its own.

The white-label app is $275/mo and can be added to any tier; it is included with Growth and Enterprise. It puts your clinic's own name and branding in the App Store and Google Play — on Growth, that comes with branded emails, a custom domain, and push notifications. Every plan from Solo up already includes the Aminova-branded patient app, so your patients have an app either way.

It is the full practice-management system for practices that are not prescribing yet — most often med spas and aesthetics. You get booking, client charts, digital intake, e-signed consents, before-and-after photos, memberships and packages, card payments, inventory, secure messaging, and a client portal for $99/mo flat plus $300 one-time onboarding. It does not include e-prescribing, labs, telehealth, or the AI scribe. When you add weight loss or hormones, you switch to Solo — same system, nothing to migrate.

Core or above. Insurance billing — real-time eligibility checks, claims, and ERA — is included with Core, Growth, and Enterprise at no extra charge, and it is not available on the Start-up, Solo, or Duo plans. Core is $599/mo flat for up to three prescribers, plus a $1,000 one-time onboarding fee. Cash payments, memberships, and superbills are included on every prescribing tier regardless.

No. Every plan comes with no long-term contract, and booking a walkthrough carries no commitment. The one-time onboarding fee is the only charge beyond your flat monthly fee, and ongoing updates and support are included in that fee rather than sold separately.

Every plan includes ongoing updates and support in the flat fee. The level deepens as you move up: Solo includes email support, Duo same-day support, Core priority support, Growth white-glove support with a dedicated account manager, and Enterprise 24/7 dedicated support.

Enterprise is for eight or more prescribers or multi-location groups, and the price is scoped flat, together, on a call rather than off a rate card. It includes everything in Growth plus multiple locations, unlimited prescribers, SSO and custom integrations, the white-label app, and 24/7 dedicated support, with volume pricing. Book a meeting and we will put an exact number on your setup.

Yes. A full custom marketing website — designed, built, hosted, and maintained by Aminova — is included with Core and above, and available as a $200/mo add-on on any other plan. There is also a referral program: when a clinic you refer signs up, both clinics get a custom marketing website built free.

A full EMR. Every patient has one chart with a problem list, medications, allergies, and documents, plus a single timeline showing visits, notes, lab results, prescriptions, messages, and payments together. Documents are stored privately and served through expiring links, never public URLs. Charting is one part of a platform that also covers scheduling, prescribing, labs, billing, and the patient app.

Yes. We run the migration with you rather than handing over a spreadsheet template — demographics, active medications, allergies, documents, and historical notes. Before you commit, we tell you honestly which parts of your data come across cleanly and which do not. Book a walkthrough and we will scope your specific export.

Yes, and you should. Every clinic starts on Aminova's templates for hormone, peptide, GLP-1, IV, and aesthetics visits, then edits them or builds new ones with their own fields. Templates belong to your clinic — changing one never affects anyone else. Free text is still there when a field does not fit.

Notes are built from structured fields instead of paragraphs. A line in the note carries the product, dose, quantity, and site, so the same entry feeds lab trending, inventory, and next month's comparison instead of disappearing into prose. The price is also captured at the time of the visit, so history stays accurate when your prices change later.

Yes — protocols are the center of the chart. You build a protocol once, with phases that carry their own durations and doses, titration steps and what triggers them, and the labs due at each checkpoint. Assign it to a patient in one action, then adjust their copy where they need to differ; the template stays intact for everyone else.

Signing is the moment everything syncs. The note pushes to the patient's app, inventory depletes the vial lots that were charted, and the visit charge posts to billing — one entry, no second system. Labs, vitals, and the recent visits sit beside the note while it is written, so the titration decision is made with the numbers in view.

Yes. The lot and expiration are recorded on the note itself — for example, Lot B7-2291, exp 04/27 — rather than on a sticky label or a separate log. When the note is signed, inventory depletes those exact lots, so the chart and your stock counts stay in agreement without double entry.

For aesthetics and injectable visits, you drop each injection onto a face or body map, color-coded by product, with units and cost per site totalled for the visit. Every prior map is kept, so the next injector can see exactly what was done six months ago, side by side. Before-and-after photos attach to the same encounter, and it all works on a tablet in the treatment room.

Yes, a full one. Every view and every change in the chart is recorded with who did it and when. Access is role-based, so the front desk sees scheduling while clinicians see the chart, and patient documents are served through expiring links rather than public URLs.

Yes. The e-signature is captured on the plan itself, not a separate form, and plans are versioned — the copy the patient signed is retained even after the plan changes, so what they agreed to and when it changed is on the record. Patients can sign on a tablet at the desk or from home, and a copy lives in their app.

No, and deliberately so. A protocol's medications feed the refill queue so nobody runs out mid-cycle, but a prescriber still reviews and signs every script — a care plan is not a standing order. Nothing in the chart auto-approves or auto-sends a prescription.

No. The AI Scribe produces a drafted SOAP note from the visit; the provider edits it and signs it like any other note. Nothing is filed to the chart without a provider's review and signature. It is a drafting tool, not a documentation autopilot.

Yes. The chart records the primary provider plus everyone else who was actually involved — the NP who prescribed, the RN who injected, the aesthetician who did the follow-up. Scheduling availability accounts for all of them, so an assisting RN cannot be booked into two rooms at once.

None of those. Pricing is a flat monthly fee per tier, based on how many prescribers you have — charting, patients, notes, and non-prescribing support staff are unlimited. See the pricing page for the current tiers, or book a walkthrough to work out which tier fits your clinic.

Yes. Prescriptions are written, signed, and tracked directly from the patient's chart — no separate portal. Aminova handles both commercial medications and compounded formulations, and a script can route to your compounding pharmacy, a retail pharmacy, or your own in-house dispensary. After the send, a transmission timeline (written, sent, filled) lives on the chart, and refills feed a dedicated queue. e-Prescribing and refills are included on every plan.

Yes — for a TRT clinic, that is the point of the product. Controlled scripts are signed under EPCS: a second factor at the moment of signing, each prescriber under their own DEA number, every send logged. One thing to know upfront: electronic prescribing of controlled substances requires a DEA-mandated third-party audit, completed for your clinic before go-live and repeated every two years. Until it is done, controlled scripts cannot be transmitted electronically — we tell you exactly where that sits during onboarding.

Almost certainly. Prescribing runs on a national e-prescribing network that reaches the large majority of compounding and retail pharmacies in the US. Rather than asking you to take that on faith, send us your pharmacy list during onboarding and we will confirm each one before you commit.

Compounding is treated as the normal case, not an exception. You save the exact formulations your pharmacies actually make — concentration, base oil, vial size, and the sig you always write — and send them in a couple of clicks instead of retyping a paragraph every visit. Multi-item regimens, say testosterone plus anastrozole, go out together as one order to the pharmacy rather than one drug at a time.

Each prescriber enrolls individually through a guided wizard in Settings. They accept the DEA disclaimer, complete identity proofing, register a second authentication factor, and choose a signing PIN. From then on, sending a controlled prescription requires that PIN plus the second factor. Identity proofing and two-factor authentication are DEA requirements under 21 CFR 1311, not our preference — and enrollment is per person, never shared.

No. The prescriber field is locked to the signed-in provider — a provider prescribes only as themselves, under their own credentials and DEA number, never a shared clinic login. Every send is logged with prescriber, patient, drug, and timestamp, and the audit trail is exportable if a regulator or pharmacy ever asks.

Yes, and they should. Your front desk or an MA can triage the refill queue, chase patients who are running low, and prepare renewals so they are ready to go. Only a credentialled prescriber can actually sign and send — that is enforced by the system, not by policy. Non-prescribing staff see prescriptions in view-only mode.

Pharmacy refill requests, renewals coming due, and patient messages about running low all land in one queue instead of three inboxes. Reminders are cycle-aware, so the patient hears from you before the vial is empty, and a whole regimen can be renewed in one action rather than drug by drug. Every approval is individually signed by the prescriber, and a denial requires a documented reason.

No — that is federal law, and Aminova enforces it in the interface. Selecting a Schedule II medication locks the refills field to zero; a new prescription is required for each fill. Schedule III–V medications follow normal refill rules, with EPCS signing on every controlled send. The DEA schedule is flagged automatically, so a compounded testosterone still gets Schedule III handling even when entered as a custom formulation.

Aminova checks state licensure at transmit: the prescriber's licenses on file are compared against the patient's state, which matters for telehealth clinics prescribing across state lines. A mismatch blocks the send by default and names the problem — for example, licensed in CA and NY but not the patient's UT. It can be overridden only with a documented clinical-judgment note, and that override is audit-logged.

A safety check runs while you compose, as soon as a patient and drug are selected. It screens for allergy conflicts, duplicate therapy, and known drug-pair interactions, and flags anything found with a severity level from Note up to Contraindicated. It is a screening aid, not a decision-maker: the prescriber reviews the warnings and signs. Nothing is blocked or approved automatically on the prescriber's behalf.

It is included in every plan — there is no separate e-prescribing fee. Prescriber count is what sets your tier: Solo is $199/mo for one prescriber, Duo $379/mo for up to two, Core $599/mo for up to three, and Growth $949/mo for up to five, with prescribers six and seven at $125/mo each and eight or more moving to Enterprise. Support staff are unlimited and free on every tier.

Not on a standard card rail. The major processors prohibit prescription products and shut off clinic accounts over it — often while holding the money. Aminova routes medication charges to a card-present terminal or Corepay, a processor built for prescriptions, and keeps visit and service revenue on your clinic's own everyday processor. If it is your policy, a script can also be held until the medication is paid for.

Yes. Plenty of optimization clinics hand the vial across the counter, so dispensing from your own stock is a first-class flow: one action covers the clinical record, the inventory decrement, and the charge. Lot number and expiry are captured on the record — exactly what you want if a vial is ever recalled — and supplements and injectables are handled the same way.

It is included on every plan, from Solo at $199/mo through Enterprise — the pricing table lists telehealth video visits on every tier. The call runs inside Aminova rather than as a meeting link pasted into a calendar invite, so the visit, the chart, and the note all live in one window.

No. Patients join from your clinic's branded patient app or through a secure link that opens in the browser — no account to create, no meeting ID to read out, no plug-in. Providers run the call in the browser alongside the chart, and it works on phone, tablet, and desktop.

Yes — that is the point of building video in. The chart, recent labs, the current protocol, and prescribing all sit in the same window as the call. You can chart in a structured template while you talk, pull up lab trends and share them on screen, adjust the protocol, and send a provider-signed prescription without leaving the visit.

Yes. Patients check in and wait in your branded app; staff see who is waiting and for how long, then hand off to the provider when they are free. Intake forms and consents can be completed while the patient waits. It is the same board the front desk uses for in-person arrivals, so virtual visits follow the process your clinic already runs.

Not by default. If your clinic turns on the AI scribe, visit audio is processed to draft a note, and that draft goes to the provider to edit and sign — it is never filed unreviewed. The scribe also requires a signed recording consent from the patient before it will transcribe anything.

You can send prescriptions from inside the visit, and every prescription is signed by the provider. Whether a particular medication — especially a controlled substance — may be prescribed via telehealth depends on federal rules and your state's, and those have been moving; that is a question for your own counsel. Controlled prescriptions also require EPCS two-factor and DEA identity-proofing for each prescriber, and each provider prescribes only as themselves.

The call degrades gracefully to audio instead of dropping. If video is not workable at all, you can fall back to a phone visit and still chart it as a visit. Rural patients on poor signal are treated as a normal case, not an edge case.

Yes, if you want it to. A virtual follow-up can count against a plan's visit allowance exactly like an in-person visit, and the charge posts through your normal billing. Virtual and in-person appointments share one calendar, so recalls and reminders handle rebooking the same way for both.

With the patient's signed consent, the visit is transcribed and turned into a structured SOAP draft — subjective, objective, assessment, and plan — with dose and protocol changes captured in the plan. The draft opens in the provider's normal note editor to correct and sign, and it leaves sections blank rather than inventing content. Expect to fix doses and product names; it is a fast first draft, not a finished note.

No — and not as a setting, as an architectural limit. The scribe returns a draft and has no ability to write to the chart; if no provider signs it, it never becomes part of the record, and a discarded draft is not kept. It never prescribes, approves refills, or files anything. The audit trail records that a note was AI-assisted and who signed it.

The visit transcript plus one non-identifying context line: age, sex, and visit type. The patient's name, record number, date of birth, and contact details are never sent — enforced in the code path, not left to a policy document. Draft requests are limited to clinical roles and scoped to the caller's own clinic; the front desk cannot draft or read clinical drafts.

Yes, and the system enforces it. Without a signed recording consent on file, the scribe returns an error instead of a note — it refuses rather than trusting anyone to remember. Several states require every party to a conversation to consent to recording, so this is not a formality.

It is built and ships off by default at both the platform and clinic level. Enabling it requires the recording-consent workflow in place and the vendor agreements behind it signed, since it is the first part of Aminova that would send clinical content to an outside model — ask where that stands on a walkthrough before you plan around it. You can turn it off at any time; signed notes are unaffected. Today it covers telehealth visits; in-room capture is on the roadmap.

Telehealth video visits are included on every tier at no separate charge. AI Scribe is listed on the pricing page as included with Duo ($379/mo) and every plan above it; on Solo it is a $100/mo add-on. For a number specific to your clinic, book a 30-minute walkthrough and we will confirm your tier.

Yes, lab ordering and results are built into the platform. You order from inside the patient's chart using saved favorite panels — your standard male hormone workup, a GLP-1 metabolic follow-up — and the request carries the patient's demographics, the ordering provider, and the diagnosis, so nothing gets keyed twice. Standing orders cover recurring follow-up draws, and each provider keeps their own favorites.

Results can ingest from your existing lab partner, and how much of the ordering side is automated depends on which network your lab sits on. Rather than promise "all major labs," we confirm exactly what is automated versus manual for your specific setup during onboarding, before you sign. Tell us who you draw with on a walkthrough call and we will map it out.

Yes, and most clinics should. The pricing you have negotiated with your lab is usually better than anything we would arrange, and cash-pay optimization clinics often have draw deals worth keeping. Aminova is the chart, not the middleman — it does not insert itself into your lab relationship.

As discrete data, not just a PDF. Each analyte is stored as its own value with its units and reference range, so the system can compare, flag, and chart it. Out-of-range values are flagged the moment they land and surface in a review queue, so nothing sits unread in a folder. The original lab report stays attached for when you want to see it.

Yes. Any marker plots across every draw the patient has ever had, with reference bands, and protocol changes are marked on the same timeline — so you see the number next to the dose that produced it. You can compare markers side by side, such as free testosterone against hematocrit, and vitals and body composition are tracked alongside the bloods.

No. Nothing reaches the patient until a provider reviews and releases it — deliberately, because a flagged hematocrit should not land in a patient's app late at night with no context. Release is one click, and results go out with a plain-language summary in your clinic's branding. Patient questions come back as secure messages instead of voicemails.

Yes. Optimization clinics routinely work to tighter or different targets than a lab's population range, so you can define your own ranges and have flagging follow yours rather than the lab's. That matters when the testosterone or estradiol range you actually treat to is narrower than the one printed on the report.

Enter the results directly and they behave identically to a send-out panel — same discrete values, same flagging, same trend lines. A finger-stick A1C taken in the room ends up on the same chart, and the same timeline, as a full send-out hormone panel.

Usually, and we handle it as part of migration. How much comes across as trendable discrete data versus attached documents depends on what your current system will export. We look at a sample export and tell you honestly what to expect before you commit — book a walkthrough and bring an example file.

Lab orders in Aminova are provider-driven: every order is placed from inside the chart and carries the ordering provider and a diagnosis, so patients do not place orders themselves. What patients get is the result side — once a provider releases results, they see their values, a plain-language summary, and their own trend line in the app, and can reply by secure message.

Yes, on every core plan. "Labs + in-app lab store" is included from Solo at $199/mo flat up through every tier, with no per-provider pricing. The one exception is the $99/mo aesthetics start-up plan, which leaves out lab ordering and results along with prescribing; adding weight loss or hormones means moving to Solo — same system, nothing to migrate.

You connect your clinic's own Fullscript account to Aminova with a one-time authorization, then recommend and dispense supplements and labs through it from inside the platform. It stays your dispensary — your account, your pricing, your commissions. If you do not use Fullscript, Aminova's built-in lab ordering, results, and trending work without it.

Results are PHI and are treated that way: stored privately and served through expiring links rather than open URLs. More broadly, Aminova operates as a HIPAA business associate and signs a BAA with every clinic. Inside the clinic, results become visible to patients only after a provider reviews and releases them.

Yes. Peptides, hormones, GLP-1s, supplements and clinic supplies are tracked as real inventory — lot numbers, expiry dates, supplier, cost and sell price per product. Each item shows stock on hand, real usage from the trailing 30 days, and how many days of stock remain. Expiring stock is flagged before it becomes a write-off, and low stock surfaces before the shelf is empty.

It is included. Inventory and in-house dispensing appear on every tier of the pricing comparison, Solo through Enterprise, alongside charting, scheduling, labs and payments. There is no separate module fee, no per-transaction fee and no revenue share. If you want to see how it fits your dispensary specifically, book a walkthrough.

One action does the work of three systems: it writes the clinical record, creates a numbered order and posts the charge, and the stock deducts from the correct lot when the product is picked up or shipped. A refill reminder schedules itself from the days-supply. Medication charges never ride your standard card processor — they are collected on a card-present terminal or a prescription-safe processor, because mainstream processors freeze accounts that sell medications.

At physical handoff, not paperwork. Recording a dispense creates the order; the count changes when the order is marked picked up or shipped. The deduction happens exactly once — a double-click or two staff working the same order cannot double-deduct — and a canceled or returned order credits the stock back. Purchasing works the same way: creating a purchase order never touches stock; counts change only when the PO is received.

Every shipment is received against a lot number and expiry date, and stock depletes earliest-expiry-first (FEFO), so older product moves before it becomes a write-off. Expired lots are excluded from available stock automatically. The dispensed lot is recorded on the patient's chart — so when a compounder recalls a lot, you get the list of patients who received it in seconds, not an evening of reading back through notes.

Yes. Your monitored units feed temperature readings into Aminova continuously. An excursion raises an alert while the stock might still be saved, and the full reading history is retained as evidence of proper storage. Alerts do not clear themselves: a unit stays flagged until someone records a corrective action with a product disposition — keep in use, quarantine, discard, or send for vendor review.

A monitored unit that can report temperature readings — Aminova is the record and the alerting, not the thermometer. Readings arrive over a secure per-unit feed: Monnit sensors connect natively, SensorPush and Govee connect through a generated bridge, and there are ready-made snippets for ESP32 and Home Assistant setups. If you already own sensors, bring them; if you are not sure yours qualify, ask on a walkthrough call.

It is generated from the dispensing you were already doing, not maintained separately by hand. Every receipt, dispense, waste and adjustment of a scheduled product is recorded — who performed it, which patient, which lot, when — with a running balance you can reconcile against a physical count. The ledger is append-only (corrections are compensating entries, never deletions), reads are role-restricted so front desk and billing cannot pull it, and it exports.

Yes, and the log enforces it properly: a waste entry on a scheduled product requires both the person performing it and a named witness before it saves. Waste is recorded against the specific lot and reconciles into the running balance — documented waste is a normal part of a controlled log, and an inspector will look for it.

Only if you turn it on. Auto-reorder is opt-in and configured per product with a reorder point and supplier. When usable stock — on hand minus expired lots — falls to the threshold, Aminova creates a fill-to-max purchase order and emails it to your supplier, once per dip. It never charges anything and never changes your counts; stock moves only when you receive the PO.

Yes, because cost is captured where it is real: purchase orders record cost per unit at receipt. The dispensary then shows revenue, cost of goods and margin per product, instead of a revenue figure with the cost of goods living in someone's head. The same view flags how many products have fallen below their reorder point.

Yes. Each dispense chooses its fulfillment — pickup at the clinic or ship to the patient. Ship orders sit on the orders board until they are marked shipped, which is also the moment the stock deducts, so an order waiting in pick-and-pack never distorts your counts. Pickup orders are marked picked up directly, with no phantom shipment created.

Less of it, but rarely none. Even clinics that route every prescription to a compounding pharmacy usually hold supplements, injectables for in-office administration, and IV supplies — all of which carry expiry dates and costs worth tracking. The parts you do not use stay out of your way, and inventory is included in every plan either way.

Everyday charges — visits, IVs, memberships, aesthetics, retail — run on your clinic's own processor: you connect either Stripe or Square, one at a time. The merchant account is yours and the money settles to your bank; Aminova is not in the middle of it and charges a flat monthly fee instead. Medication charges are handled differently — they go to a card-present terminal or to Corepay, a processor underwritten for prescription products.

Because Stripe and Square both prohibit prescription products in their terms of service and enforce it by freezing accounts, usually with your balance inside. It is the single most common way an optimization clinic loses the ability to take money. Aminova blocks medication charges on the standard card rail in code, so nobody runs one by accident on a busy afternoon.

On a card-present terminal in the clinic, or through Corepay — a processor that permits prescription products and that Aminova has integrated. Connecting your clinic's own Corepay account takes about a minute, and the split is automatic after that: visit and service revenue stays on your normal processor while medication charges route to the prescription-safe rail.

A mixed checkout — say a consult, an infusion, and a GLP-1 refill — is one payment moment for the patient, but Aminova routes each line item to the rail it is underwritten for: services on your own processor, the medication line to the terminal or Corepay. Every charge posts to one billing history against the patient, whichever rail took the money.

No. You pay your processor's normal rates directly and Aminova charges a flat monthly fee — we are not in the middle of your money. With Corepay, the merchant account is yours and settlement never passes through us. Corepay does pay Aminova a referral fee on clinics we introduce, but it comes out of their margin: your rate is the same whether you found them through us or on your own.

Yes. You can take payment on a terminal at the desk or in the treatment room, and card-present terminal collection is also one of the two ways medication charges are taken. Terminal payments post to the same patient ledger as card-on-file and in-app payments, so the day's money sits in one place however it came in.

Yes — for membership renewals, packages, and no-show fees. Recurring plans charge the saved card on schedule on the processor your clinic connected. A declined card marks the subscription past due and flags it for follow-up rather than failing silently, and a billing period is never double-charged even on a repeated run. Plans that include medication are caught by the routing rule and collected on the terminal or Corepay instead.

Yes, in your clinic's branded patient app — outstanding balances, membership renewals, and package purchases. Anything that would route to the medication rail is handled separately rather than being quietly put on their card. In-app payments post to the same patient ledger as terminal and card-on-file payments, so nothing needs reconciling across systems afterward.

Yes. You are paid at the time of service, and a patient who wants to try their own reimbursement gets a superbill issued from the visit with the codes and provider NPI filled in, delivered through the patient app. They file it with their insurer themselves, so you stay out of the claims business entirely. HSA and FSA cards work like any other card on the same rails.

Refunds are issued from the same billing history as the original charge, and the system caps them at what was actually taken — you can never refund more than the payment. On Corepay, saved cards, refunds, same-day voids, and receipts work the way they already do on your standard processor, and every refund posts to the patient's ledger alongside the charge it reverses.

No. You can collect medication payments on an in-clinic terminal, by ACH, or on any high-risk processor you already hold. Corepay is simply the one Aminova has done the integration work for: connecting it is three credential fields from your onboarding email, verified live against Corepay before they are saved, so a typo surfaces in seconds rather than weeks later at the counter.

Anything tied to a prescription or a dispensed drug — a GLP-1 refill, a testosterone vial, a compounded peptide, a medication line on an invoice. Consults, memberships, aesthetics, and retail supplements are not. Aminova makes the call per line item, so a mixed invoice still bills correctly, and the split is enforced on recurring plans as well as one-off charges.

No, deliberately. A clinic banks with one processor, and connecting one blocks the other — two live processors means reconciliation nobody can actually do and subscriptions stranded on the wrong one. If you want to change processors later, switching is a deliberate step Aminova walks you through rather than something that half-happens in the background.

Per transaction, yes — that premium is what the underwriting buys. Which is exactly why the split is the recommended setup: there is no reason to pay a risk premium on a routine follow-up visit. Corepay quotes your rate directly; Aminova does not set it or see it. If most of your revenue is medication anyway, you can run everything through Corepay instead — it is a setting, not a migration.

Yes, when it makes sense for your practice. Aminova is built cash-first, with a real insurance line you can switch on: real-time eligibility checks, claims filed straight from the encounter, and electronic remittances that post back against each claim. Insurance billing and claims are included on the Core plan and above. If you only bill occasionally, superbills are available on every plan instead.

Often, no. For most peptide, TRT and GLP-1 practices the reimbursement does not justify the administrative load, and cash-pay with a superbill is the better business. Where insurance tends to earn its keep is consults, labs and office visits in a practice that already runs an insurance line. If you are unsure, book a walkthrough — we would rather talk you out of it than sell you a module you will resent.

A real-time check against the payer returns whether the plan is active, what it covers, and what the patient owes — plan status, copay and remaining deductible. You can run it ahead of the appointment or at check-in, and the result is stored on the patient rather than re-run every time. Knowing patient responsibility before the visit is the difference between collecting at the desk and chasing a balance for three months.

Yes, and most clinics that bill insurance at all do exactly that: memberships and medication on cash, certain visits through insurance. The two run alongside each other rather than the system forcing one model — Aminova is cash-first by design, and insurance is something you switch on for the parts of your practice where it pays.

The claim is built from the visit you already documented, so nothing is retyped into a payer portal. Payer routing is resolved automatically from a live payer directory, and status is tracked from submitted through accepted to paid. Submitting the same encounter twice is blocked outright, not just warned about — a duplicate claim to a payer is a compliance problem, not an inconvenience.

Yes. Electronic remittances come back and post against the originating claim, so billed, allowed, paid and patient responsibility sit side by side — no portal-checking, no re-keying. Payer adjustments post with their reason attached, and the gap between what you billed and what actually paid is visible immediately instead of being reconstructed from a paper statement weeks later.

The denial surfaces as work with the payer's reason attached, rather than disappearing into a report nobody opens. Aminova shows you the denial and why it happened; actually working it is still a human job, and any vendor claiming otherwise is overselling. The point is that nothing sits unnoticed — denials appear as items to act on, not as silence.

No. Insurance billing is part of the flat monthly platform fee — it is included on the Core plan ($599/mo) and above, with no per-claim charge from Aminova. Your clearinghouse may have its own costs depending on volume, and we will be straight with you about those before you switch insurance on.

Longer than anyone wants, and the delay is not the software — it is payer enrollment, which runs on each payer's timeline and is measured in weeks of paperwork. Aminova's readiness checklist shows exactly which enrollments are live and which are still pending, so you are never told billing is ready when it is not. You cannot bill a payer you have not finished enrolling with.

The readiness checklist tracks four things: a billing identity (NPI and Tax ID on file), a configured clearinghouse connection, at least one live payer enrollment, and patients who actually have insurance on file. Each item shows as complete or pending, so what still stands between you and a submitted claim is explicit rather than discovered at submission time.

That is between you, the payer and the pharmacy — and it is rarely how these products get paid for in this space. Aminova's medication billing is built around cash, with routing rules that keep medication charges off standard card rails so your processor account stays safe. The consults, labs and office visits around a program can still go through insurance where they are genuinely billable.

Yes, on every plan. If filing claims is not worth it for your practice, you can skip insurance entirely and hand the patient a superbill to file with their own payer. Cash payments, memberships and superbills are included starting on the Solo plan; full eligibility, claims and ERA posting require Core or above.

Aminova is the software, not an outsourced billing service. It builds the claim from your encounter, submits it, tracks status, posts remittances and surfaces denials with the payer's reason attached — but a person on your team still works the denials and appeals. If you want to think through how that fits your staffing, book a walkthrough and we will map it against how you run today.

The ones you enroll with. Aminova resolves a payer name to its real routing id from a live payer directory, but billing a payer electronically requires enrolling with that payer, and enrollment runs on the payers' timelines. Enrollment tracking shows which payers are live and which are pending. Your specific payer mix is worked out during setup — book a walkthrough to go through it.

Yes — you compose each plan rather than picking from preset types. Set the price, choose a monthly, quarterly, or annual cycle, then add what's included: a number of visits, specific products, a prepaid series, or a member discount rate on other services. A drip club, a TRT program, and a flat monthly that includes quarterly labs are all just plans you build.

A membership bills every period and its allowances reset on cycle — three visits a month, for example. A package is paid once and counts down: a ten-drip series or three PRP sessions, used until it runs out, with an optional expiry. You can sell both, and a single plan can combine recurring benefits with a prepaid series.

Included visits are tracked as real credits, not a line in a brochure. Booking an appointment reserves a credit, and it's consumed when the patient checks in — undoing a check-in returns it. Monthly allowances reset automatically on the right day of the month, and patients can see their remaining balance in your app. Nothing is reconciled by hand at month end.

Whatever you decide — refuse the visit, charge full price, or charge a member rate. Nothing is auto-charged when credits run out. The point is that the fourth visit of a three-visit plan never quietly goes through uncounted, which is how included-visit plans lose money. Because check-in settles the count in real time, your front desk knows the allowance is spent before the patient is in the chair.

Yes, from your branded app — patients can enroll, renew, and update their card without calling the desk, and a self-serve purchase grants exactly the same benefits as a plan assigned by staff. Some clinics prefer to sell memberships in person only, and that's a setting.

Plans charge automatically on the cycle you set, against the card on file, on your clinic's own payment processor. Aminova takes no per-transaction fee and no revenue share. A period is never billed twice, even if a billing run repeats, and a declined charge is surfaced as work for your team rather than silently skipped.

The subscription is marked past due and flagged on your dashboard for follow-up — never silently skipped. The patient gets a notice in the portal and by email asking them to update their payment method, and staff can send a one-click reminder with an update-payment link. Nothing cancels automatically; you decide how each past-due plan gets resolved.

Yes. A family plan bills once against the primary member while everyone else is included at zero, and each person keeps their own chart, their own protocol, and their own benefits. Couples on TRT and HRT, or a parent and teenager on a weight-management program, share one invoice without sharing a clinical record. A family tag on the chart jumps between members.

It's included on every tier. Payments, memberships, and superbills are part of all plans, from Solo at $199/mo through Enterprise — and the $99/mo start-up plan for practices that aren't prescribing yet includes memberships and payments too. There are no per-transaction fees and no revenue share, so you keep what your memberships earn.

Yes, but it collects differently. A plan flagged as including medication is blocked from your standard card rail and is collected on a card-present terminal or a prescription-permitting processor such as Corepay instead. Mainstream card processors freeze accounts that sell medications, so this routing is what keeps your everyday processor account alive. The patient experience is the same; the money takes a different path.

No — one active membership per patient, enforced at the database level. If you assign a second plan, Aminova asks whether you want to switch the patient, and the new plan replaces the old one in place with a fresh billing date. Plans never stack, so there's never a question of which membership a visit draws from.

Yes — memberships can be paused and later resumed from the subscriptions dashboard. Aminova won't show a plan as paused unless billing has actually stopped at your payment processor; if the pause can't be confirmed, you're told to retry rather than left with a "paused" member who is still being charged.

Yes. Editing a plan doesn't retroactively re-price patients already on it — existing members keep their terms until you decide who moves and when. That matters when you're raising prices on a base of loyal members: new signups take the new price, while long-standing members are handled deliberately rather than swept up in an edit.

Yes. The subscriptions dashboard shows active subscriptions, monthly recurring revenue, past-due plans that need attention, and how many memberships cancelled this month. Recurring revenue is normalized across billing cycles — quarterly and annual plans are counted at their monthly equivalent — so the number reflects what next month actually looks like.

Yes. Every plan includes the Aminova-branded patient app, where patients see their protocol, check off doses, view results, request refills, message the clinic, and pay balances. If you want the app published under your own clinic's name instead, the white-label option puts your own listing, icon and branding on the App Store and Google Play.

Your own app, with your own store listings under your clinic's name. Patients search for your clinic and find it — your icon, your colors, your splash screen. Aminova's name does not appear on the patient's home screen, which is the point: the relationship should be with your clinic, not your software vendor.

It is a $275/month add-on on the Solo, Duo and Core plans, and included at no extra cost on Growth and Enterprise. The Aminova-branded version of the patient app comes with every plan, so white-labeling is the branding layer — your name, listing and look — on the same app.

No. Aminova handles the store submission, the review process and ongoing updates. You supply the brand assets — name, icon, colors — and approve the listing before it goes live. Plan on a few weeks end to end; most of that time is Apple's and Google's review, which no vendor controls.

Today's dose and the current phase of their protocol, front and center. From there they can check off doses, view lab results with a plain-language summary once your team releases them, track streaks and progress, request refills, pay a balance or renew a membership, message the care team, and book appointments within the rules you set.

A patient taps Request Refill and the request lands in your prescribing queue as a structured item, not a voicemail. A provider reviews it and signs the approval — nothing is auto-approved. Once signed, the patient is notified in the app, so there is no callback to make. Denials require a documented reason, which is recorded and sent to the patient.

Yes. The same experience runs in the browser for patients who won't install anything. The installed app is better for engagement — push notifications for results, refills and reminders, plus Face ID unlock — but no patient is locked out for skipping the download.

Yes — balances, memberships and packages can all be paid in the app, and the money runs through your clinic's own connected payment processor, so it settles to your account. Medication charges are handled separately on prescription-safe rails rather than standard card processing. Every in-app payment is one fewer phone call to the front desk.

Yes. Push notifications cover results, refills and reminders, and the app always shows today's dose, so a twelve-week schedule isn't living in the patient's head. Daily check-offs build a visible streak — a small thing that genuinely helps adherence — and each check-off flows back to your side as data rather than a guess at the next visit.

Yes. When a patient checks off a dose in the app, that check-off feeds an adherence view on the clinic side. Instead of asking at the next visit and hoping for an accurate answer, you can see the pattern — what was completed and where things slipped — and reach out earlier.

A lost phone is not a lost record. Sessions are locked behind Face ID or Touch ID and time out on idle, so the app doesn't sit open on the device. Your clinic can also revoke the patient's access from your side, and health data is served through expiring links, never public URLs.

Aminova operates as a HIPAA business associate and signs a Business Associate Agreement with every clinic. Within the app, PHI is served over expiring links rather than public URLs, sessions sit behind biometric unlock and idle timeouts, and access can be revoked by the clinic. For compliance questions specific to your setup, book a walkthrough and we will go through them.

Yes — self-booking is built in, and it operates within scheduling rules you set. Patients rebook without calling, and the booking lands on your calendar as a structured request rather than an interruption. Over a typical day the app also absorbs the refill requests, payments and messages that would otherwise ring the front desk.

Yes. The app preview page on this site embeds the real Aminova patient app running on demo data, with no login required — scroll and tap through it, check off a dose, open Progress, message the care team. For a version configured around how your clinic actually runs, book a 30-minute walkthrough.

Messaging is built in and included on every plan. Patients message your clinic from your branded app, staff reply from Aminova with the chart open, and the whole exchange stays on the record. There is no per-message fee and no third-party texting product to bolt on.

No — it is in-app messaging with push notifications, and that is deliberate. SMS is unencrypted, lands on personal phones, and cannot safely carry an attachment. Patients still get notified on their phone when you reply; the content itself stays inside your branded app.

Yes. Each patient has one thread, attached to their chart, so whoever picks up the conversation sees the protocol, the last labs, and the visit history alongside it. A side effect described in a message is clinical information — it stays with the record, visible to the next provider and present in an audit, instead of disappearing into a text thread on someone's phone.

Yes. There is an internal team lane for the clinical team, separate by construction from anything a patient can see. Use it to ask a colleague about a titration, flag a patient for the next provider, or hand over at the end of a shift. Patients can never see team threads — that is a structural separation, not a permission setting.

You do, by role. Access to each lane is set per role in Aminova; most clinics give the front desk the patient lane and keep clinical discussion to clinical roles. Every read and reply is recorded, so the question of who saw a message and who answered it is always answerable from the audit trail.

Yes — injection-site photos, rashes, and documents all come through the patient thread. They are stored privately, served through expiring links rather than public URLs, and filed to both the thread and the chart. The practical point is that clinical photos stop living in staff members' personal camera rolls.

Yes. A broadcast sends one message from the care team to every active patient — closing early for a holiday, a supply delay, a new service — delivered in-app with a push notification rather than as a mass text from an unknown number. It is deliberately restricted to owners and directors, and replies come back as normal individual threads.

Yes. Reminders for overdue check-ins, protocol checkpoints, draws due, and memberships about to renew fire on the schedule the protocol implies — they run as a scheduled job, not as a task on someone's list. The system already knows who is overdue, who stopped checking in, and who never rebooked, so nobody has to remember to run it.

You build the audience from clinical and billing criteria already in the system — lapsed members, patients who never rebooked, everyone on a given protocol — rather than exporting a CSV. The campaign sends from the clinic, every email carries a signed one-click unsubscribe, and automation rules can make a send recurring. Sending is restricted to owners and managers.

Each patient gets a referral code they can share from your app. You set the reward — an account credit or a discount — and the system tracks who sent whom. The credit is issued when the referred person actually becomes a patient, not when they click a link, and reward amounts are a manager-level setting because a referral program is real money going out.

Each referring doctor or practice gets a private token link. They open it, submit the patient's details, and the lead lands in your clinic attributed to that referrer — no account, no login, no fax. The link itself carries no patient or clinic data. Referring physicians will use a link; they will not maintain a password in your EMR.

Yes. When a patient rebooks from your app after a recall or win-back, the booking shows up against the campaign rather than being a guess, and referral conversions are attributed to the specific referrer or code that produced them. That lets you compare what a win-back costs — effectively an email — against what an ad platform charges per new patient.

It depends what you are sending. Treatment-related communication — a lab-due reminder, a refill nudge — is treated very differently from promotional marketing, which can require patient authorization. Aminova gives you the tools and keeps the audit trail; which of your campaigns falls on which side is a question for your own counsel. If you want to talk through your specific plans, book a walkthrough.

No — there is no per-message fee from Aminova. Messaging is included on every plan, and campaigns are part of the flat monthly platform fee. At very high volume your email provider may have its own costs, and we will tell you before that becomes a surprise. See the pricing page for current plans.

Yes, within rules you set. You decide which visit types are open to self-booking, which providers, how far ahead patients can book, and how much notice they must give to cancel. Patients book from your clinic's own branded app, and everything they book lands on the same calendar your front desk works from. Self-booking without guardrails just moves the chaos, so the guardrails are the feature.

Yes. Providers, rooms and locations each have their own availability, and a booking reserves whatever it actually needs. A provider who works Tuesdays at one site and Thursdays at another is a normal case, not a workaround. Role-based access applies across the whole organization, and larger multi-location groups are scoped under Enterprise pricing.

Yes, and you should — a peptide clinic's intake looks nothing like a med spa's. Intake questions are configured per clinic, sent automatically when the appointment is booked, and completed on the patient's phone in your branding. The answers file into the chart as structured fields rather than a scanned PDF, so nobody retypes a clipboard and the provider walks in with the history already read.

Treatment consents, telehealth consents and financial agreements go out with intake, or get signed on a tablet at the front desk. Each signed consent attaches to the patient's chart and to the specific visit, and consents are versioned — the copy the patient actually signed survives later edits to the template. Anything still unsigned surfaces at check-in, before the patient sits down.

With a database constraint, not a warning. Most schedulers check availability and then write the booking, which leaves a small window where two simultaneous bookings both land. Aminova rejects the second write at the data layer, so two staff clicking at the same moment cannot both succeed — there is no warning to click past and no way to override it by racing it.

Yes — that is the point of the calendar. A booking carries the patient's primary provider plus every clinician actually involved, each listed beneath them. Availability accounts for all of them, so an assisting RN shows as busy on every other calendar and cannot be booked into two rooms at once. Cancelling frees everyone's time immediately, and rescheduling moves the whole party, not just the lead.

Check-in settles the visit. If the patient has a membership with included visits, one is drawn down. Outstanding balances and unsigned consents surface for the front desk, and the patient is marked arrived for the clinician, whose chart opens ready. It is the moment most of the day's admin either happens or gets forgotten, so Aminova concentrates it into one step.

Yes, one calendar. Virtual and in-person visits sit side by side, count the same against a membership's included visits, and bill the same way. There is no separate telehealth schedule for your front desk to reconcile against the in-clinic day — a video visit is simply an appointment with a link instead of a room.

Yes. Availability reflects what is actually true for each person: their working hours, approved time off, and any visits where they are assisting another provider. The schedule shows who is genuinely free rather than who happens to have nothing under their own name — so a nurse assisting in one room is never offered to a booking in another.

Yes. Rooms have their own availability, just like providers, and a booking reserves the room it needs — two staff booking the same room at the same moment is refused at the database, not warned about. The day view also shows room flow: for example, that Room 2 opens in about ten minutes because its current visit is on step 3 of 4.

Yes. Your team clocks in and out through Aminova, and time off and coverage are tracked alongside the schedule. If you connect the Gusto payroll integration, those tracked hours sync into pay runs — W-2 staff, contractors and PTO — without spreadsheet exports or re-typing. Payroll itself runs in Gusto, which collects tax and bank details directly from each employee.

Yes, per patient. No-shows and cancellations are recorded on the patient's record rather than in the front desk's memory, so patterns are visible instead of anecdotal. Cancellation notice is one of the guardrails you set on self-booking. Recall handles the other direction: rebooking is triggered by the protocol the patient is on, not by someone remembering to call.

No. Aminova is a flat monthly fee, never per-provider — plans start at $99 per month, and every plan includes unlimited patients and unlimited support staff, so front desk, nurses and assistants never add to the bill. What moves you between the Solo, Duo, Core, Growth and Enterprise plans is the number of prescribers in the practice.

Booking rules, intake questions and consent templates are all per-clinic, so the right setup depends on how you run — which visit types are self-bookable, who assists whom, and what each service requires signed. The fastest way to get it right is a 30-minute walkthrough configured for your clinic: book one at aminova.health/talk-to-sales, or explore the live demo first.

The list is short on purpose — everything on it is built, tested and supported by us. Payments: your own Stripe or Square account, plus Corepay for medication charges. Back office: QuickBooks Online, Xero, and Gusto for payroll. Clinical: a national e-prescribing network, Fullscript for supplements and labs, lab result ingest from your existing lab partner, and a clearinghouse if you bill insurance. There is no 200-logo marketplace of shallow connectors nobody maintains.

Yes, both. You connect your own company file from Settings, and every paid invoice posts to your books automatically the moment it is marked paid — one-way, Aminova to your accounting, nothing re-keyed. A Sync now button backfills older invoices, and posting is matched by invoice number so nothing duplicates. If you prefer not to connect anything, manual export always works and you can hand your accountant a file.

Everyday charges — visits, memberships, packages — run on your clinic's own processor. You connect a Stripe or Square account; a clinic uses one or the other, never both at once, by design. Medication charges are deliberately kept off that rail: they are collected on a card-present terminal or through Corepay, a processor built for prescription payments. Both sides are connected from Settings under your own accounts.

Because mainstream processors prohibit prescription sales. Stripe and Square close merchant accounts over GLP-1 and hormone charges, usually while holding the money — and a frozen account is an existential problem for a medication clinic. So Aminova keeps medication off your everyday card rail entirely: those charges are collected on a card-present terminal or through Corepay. See the Corepay page for how the partnership works.

Yes. You connect your clinic's own Fullscript account, and you keep your dispensary, your pricing, and your commissions. Once connected, providers can recommend and dispense supplements and labs through Fullscript from inside Aminova, and patients order through your dispensary. The connection is authorized per clinic under your own login — we never hold your Fullscript credentials on a shared platform key.

Payroll connects through Gusto, under your clinic's own Gusto account. Once connected, Aminova shows which staff members are not yet in payroll and pushes them to Gusto with one click. Gusto then emails each person a self-onboarding link and collects their SSN, bank and tax details directly — that information never passes through Aminova.

Aminova connects to a national e-prescribing network that reaches both compounding and retail pharmacies, and the connection is set up per prescriber. For controlled substances, each prescriber additionally completes EPCS two-factor enrollment with DEA identity proofing, and every provider prescribes only as themselves. Tell us which pharmacies you use during onboarding and we confirm each one before you go live.

Result ingest works with your existing lab partner, but ordering integrations depend on which network your lab sits on — so we would rather confirm your specific lab than print a logo and hope. Tell us who you draw through during onboarding, or book a walkthrough, and we will tell you exactly what connects before you sign.

Aminova includes its own telehealth video, enabled for your clinic during onboarding. If your team already runs on Zoom, you can connect your own Zoom account from Settings instead — you paste your Zoom app credentials and Aminova tests the connection live against Zoom before saving it. Either way the account is yours, and the choice is made per clinic.

Yes. Paid orders from your existing website can flow into Aminova's fulfillment queue, matched to the patient by email, so your team ships everything from one place. Setup is done with our team rather than self-serve today — mention it during onboarding or email hello@aminova.health and we will wire it up with you.

There is no public self-serve API today, and we would rather say that plainly than waste your developer's week. If your clinic depends on a specific connection, tell us during onboarding rather than after — sometimes the answer is yes, and custom work is a conversation we are open to on a walkthrough call.

You do. Every integration is authorized under your clinic's own account — your Stripe, your QuickBooks, your Fullscript — with credentials stored per clinic, never on a shared platform key. We never ask you to send us keys. You can revoke any connection yourself at any time; it simply stops syncing, your data stays exportable, and the clinic keeps running.

Each location connects its own accounts. A group can run different processors, different books and different pharmacies per site, and those connections never see each other because every credential is scoped to a single clinic. There is no master credential spanning the group — which also means one location disconnecting something never affects another.

Not yet. Wearable and device data is in the works rather than shipped, and we do not list it as live until it is. If device data matters to your clinic, tell us which wearables your patients actually use — that directly shapes what gets built first.

Aminova is built for HIPAA end to end: data is encrypted in transit and at rest, each clinic's records are isolated by row-level security in the database, access is role-based, and every view and change is written to an exportable audit trail. Aminova operates as a HIPAA business associate and signs a Business Associate Agreement with every clinic, on every plan.

Yes. Aminova signs a BAA with every clinic, on every plan, at no extra cost — it is never an upsell. The agreement writes your breach-notification rights into the contract with real timelines, and Aminova also holds BAAs with the infrastructure providers underneath the platform, so the chain of responsibility runs all the way down rather than stopping at our front door.

Your clinic owns its data. You can export it at any time, without asking Aminova and without a fee, and that right is written into the agreement rather than left as a promise. The audit trail exports on demand too. An EMR that holds your records hostage is a bad EMR regardless of how well it encrypts them.

Yes — two-factor authentication (TOTP) with backup codes. Staff can choose "remember this computer" for 30 days, scoped to one member on one machine, so the front desk is challenged monthly rather than every shift. Accounts lock after repeated failed sign-ins, sessions have a server-enforced idle timeout, and failed sign-ins and failed second factors are logged in the audit trail.

By row-level security in the database itself, applied to every table holding patient data, plus per-clinic credentials for anything that ingests data from outside. Because isolation is enforced underneath the application rather than in the screens, a bug in the code cannot show one clinic another clinic's patients — the database refuses the read regardless of what the application asks for.

Yes. Data is encrypted in transit over TLS and at rest with AES-256. Documents and clinical photos are stored privately — never on public URLs — and served through short-lived expiring links rather than permanent ones. Encryption is treated as table stakes; what matters as much is that each clinic's data is separated where it is stored and served in ways that cannot be shared by accident.

Yes. Access is role-based: the front desk sees scheduling, clinicians see charts, and clinical, financial, and scheduling permissions are kept separate. Some records go further — the controlled-substance ledger, for example, is readable only by owner, manager, physician, and nurse roles. Only registered prescribers can sign and send prescriptions; everyone else sees them as view-only.

Every view and change across the system, with who, what, and when — record access, prescription sends with the prescriber, exports, failed sign-ins and failed second factors, and sign-ins from outside your usual locations. Controlled-substance dispensing is logged separately and exportably. The trail is append-only — not even Aminova can edit it — and you can export it at any time, because the version an investigator wants is a file, not a screenshot.

The controls are designed to make one hard: tenants are isolated at the database, the audit trail cannot be altered or deleted, and anything sensitive requires a second authentication. If something did happen, your notification rights are contractual — obligations and timelines are written into the BAA you sign on day one, not into a blog post. You would hear from Aminova quickly, and the agreement already defines how quickly.

No. Aminova is a HIPAA business associate — your clinic is the healthcare provider, and Aminova stores and processes PHI on your behalf under the BAA you sign. The distinction matters for your own compliance paperwork: Aminova belongs on your business-associate register, and the BAA is what defines its obligations to you, including breach notification on contractual timelines.

With step-up re-authentication. Certain actions demand the second factor again at the moment they happen — sending a prescription, exporting patient data, changing where the money lands, or granting someone access — so a compromised session cannot quietly do the worst things. Prescriptions also require the prescriber's own e-signature; nothing transmits without a provider signing it as themselves.

Electronic prescribing of controlled substances requires a DEA-mandated third-party audit of the application, completed before any clinic transmits controlled substances electronically and repeated every two years. Each prescriber separately completes EPCS identity proofing and two-factor setup, and every provider prescribes only as themselves. During onboarding, Aminova tells you exactly where this stands for your clinic rather than leaving you to assume.

Privately. Documents and clinical photos are never placed on public URLs; they live in private storage and are served through short-lived expiring links rather than permanent ones, so a link forwarded outside the clinic simply stops working. Exporting patient data is itself a protected action — it requires step-up re-authentication and is recorded in the audit trail.

Email support@aminova.health and you reach the team directly — there is no ticket queue in front of us. We are a small team and we pick up. For sales and general questions use hello@aminova.health; for security, BAA, or HIPAA matters use security@aminova.health. If you are not sure which inbox fits, send it to hello@aminova.health and it will reach the right person.

Every plan includes ongoing updates and support, and the level scales with tier. Solo includes email support, Duo adds same-day response, Core gets priority support, Growth comes with a dedicated account manager, and Enterprise includes 24/7 support. Support staff seats are unlimited on every plan, so your whole team can use the platform and reach us without changing your bill.

There are no long-term contracts on any plan — pricing is a flat monthly fee per tier. You can stop using the service at any time and request account deletion. Keep in mind that certain medical records must be retained under healthcare law even after you leave, so plan your export and record-keeping before closing the account.

Yes. Your clinic's data stays yours and is exportable at any time — that includes the audit trail, which you can export as evidence of who accessed what. Because exporting patient data is a sensitive action, Aminova requires re-authentication before it runs, the same protection applied to sending a prescription or changing where money lands.

Aminova holds medical records on behalf of your clinic, and healthcare providers are legally required to retain certain treatment records — prescriptions, lab results, clinical notes — generally six years under HIPAA and longer in some states. Those records are kept for as long as the law requires and then securely destroyed. You can export your data before leaving; the retention obligation belongs to your clinic.

A patient emails privacy@aminova.health from the address on their account, with the subject line "Delete my account." This applies to the Aminova patient app at health.aminova.app. Personal account data is deleted, but medical records the clinic is legally required to retain — such as prescriptions and lab results — cannot always be deleted on demand and are kept for the legally required period, then securely destroyed.

No. Every plan includes unlimited patients and unlimited non-prescribing staff at one flat monthly fee, so hiring front desk, nurses, or billing staff never moves the price. Only prescribing providers determine your tier: Solo covers one, Duo up to two, Core up to three, and Growth up to five, with additional prescribers at $125 per month each up to seven. Eight or more means custom Enterprise pricing.

Onboarding is a one-time fee by tier: $500 on Solo, $750 on Duo, $1,000 on Core, $1,500 on Growth, and custom for Enterprise. During onboarding we migrate your patients, protocols, and history, so you are not starting from scratch, and most clinics go live in days. The exact timeline depends on your current system, so bring that to your walkthrough.

Yes. Migration of your patients, protocols, and history is part of onboarding — you should not have to re-enter your patient base by hand. Most clinics go live in days. Because every legacy system exports differently, the specifics of what carries over and how long it takes are scoped on a call; book a walkthrough and tell us what you are running today.

We do not publish a public uptime SLA, and we would rather not invent a number here. What we do commit to is support that scales with your plan, up to a dedicated account manager on Growth and 24/7 support on Enterprise. If your group needs contractual availability commitments, raise it on a walkthrough so it can be scoped as part of an Enterprise agreement.

Our published security posture covers encryption in transit and at rest, isolation of each clinic's data, two-factor authentication, and an audit trail that cannot be altered or deleted — and that you can export. We do not publish backup or disaster-recovery specifics on the site; if you need those details for a security review, email security@aminova.health or include it in your walkthrough.

Email security@aminova.health — that inbox handles Business Associate Agreements, security questionnaires, and vulnerability reports, and it goes to a person. Aminova operates as your HIPAA business associate and signs a BAA with every clinic as standard, so requesting one is a normal part of getting started, not a negotiation. You can read the full security posture on the Security & Compliance page.

Aminova is built by Aminova Health LLC, based in Chicago, Illinois. We are deliberately a small team: emails go to a person rather than a ticket queue, and we pick up the phone. If you want to meet the people you would be working with, the fastest way is a 30-minute walkthrough — book one from the talk-to-sales page.