Going live

1Playground mode

Until your clinic is live, a frame sits around the screen with Playground Mode at the top. Everything you do is saved, but nothing leaves the clinic. Don’t enter real patient information yet.

Your whole team works in Playground the same way. Patients see nothing about it.

2What reaches patients in Playground

1. 1Emails and phone alerts to patients are not sent. Where you press send, you see “Not sent: your clinic is still in setup, and nothing goes to patients until it is live.”
2. 2They are not saved up either: nothing sent in Playground goes out later when you go live. Send anything that still matters again after.
3. 3The one exception is the 6-digit code a patient needs to activate their account. That email is sent.
4. 4Messages inside the patient app still work.
5. 5Cards are not charged and prescriptions are not sent. You see that the clinic is in training mode, so nothing was charged or sent.

3Ready to go live?

1. 1An owner or manager clicks Ready to go live? on the Playground frame. Nobody else sees it.
2. 2Read the checks. e-Prescribing must be finished if it is on your plan: every active prescriber set up. Card payments and the rest are advised, not required.
3. 3Tick that your Playground patients will carry over into your live clinic, and that removing any practice records you no longer want is up to you.
4. 4If something isn’t finished, you are asked Are you sure?. Press Go back or Continue anyway.
5. 5Press Continue to see your subscription.

4Confirm and pay

Payment comes first and the switch to live comes after it. If no price has been recorded for your clinic, the button is Request Live Activation instead: it sends a request, and Aminova confirms when your account is ready.

1. 1Confirm your subscription shows the monthly amount, the plan and any offer, charged from today.
2. 2If it isn’t what you agreed, stop and email legal@aminova.health before continuing.
3. 3Press Pay … and go live. With a card saved, you are live at once; otherwise you finish paying on the checkout page and come back.
4. 4You see You’re live. Press Reload and start. Prescribing, video visits and messaging are switched on.

5Paid, but still in Playground mode

If you came back from checkout and see “We could not confirm your payment just now”, give it ten minutes, then press Finish going live or contact support@aminova.health. Payment not completed means it didn’t go through: press Ready to go live? again.

1. 1Open Ready to go live? again. It says Payment received with one step left.
2. 2Press Finish going live. It won’t charge you again.
3. 3Aminova is alerted on its own and the switch is retried every few minutes anyway.

6Going live deletes nothing

Everything you built in Playground stays: protocols, templates, staff, services and your patients. Going live doesn’t delete any of it.

So remove test records you made up before you go live, or soon after. Practice patients from the tutorial stay marked as practice and are kept out of sends, bills and reports.